Q. How do I add closed captioning to a video in Echo360?


Adding closed captioning to a video in Echo360 makes the video's transcript available under the "CC" option on the video player. You have to follow these steps to make closed captions available.

The reason for this extra step is that you should take the opportunity to edit your transcript before you apply them as closed captions. Transcripts are generated using Automatic Speech Recognition (ASR), which is an imperfect technology and can only detect English. You will want to check the transcripts on all of your videos to make sure they are accurately reflecting what the speaker in the video is saying. It is a best practice of Universal Design for Learning to include accurate captions on all of your videos.

Once you have edited your transcript, you are ready to apply your transcript to closed captions using these steps: 

  • First, find the video in your library and click on it.
  • When the details of your video open, click on the Edit Transcript link below the video.
  • Once the editor opens, click on the Apply to CC button on the upper right hand side of the screen, then click OK. Your transcript will now appear as closed captioning when a view uses the CC toggle button on the video player.


*Need to edit your transcript? Click for instructions.

  • Last Updated Aug 13, 2020
  • Views 19
  • Answered By Kelly Faulkner (she/her)

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